Révolutionner la relation client dans les banques grâce aux nouvelles technologies !

Les nouvelles technologies : une révolution des relations clients des banques !

On en parle partout, les nouvelles technologies ne cessent de croître et d’accompagner notre quotidien. Certains les voient comme des menaces, beaucoup comme des outils qui facilitent notre vie. Et le Crédit agricole Alpes Provence l’a bien compris en adoptant les nouvelles technologies pour aider à améliorer son service client et être toujours plus disponible. En quoi ces nouvelles technologies aident à l’amélioration des relations clients ? Comment sont-elles appliquées au sein des banques ? Nous répondons à toutes vos questions.

Les nouvelles technologies au sein des relations clients

Internet, la première révolution

Les relations avec les clients sont au cœur de nos préoccupations de toutes les banques. Ce sont les clients qui leur font vivre et ces derniers, il sera difficile de gérer leur investissement, patrimoine ou épargne. Les relations sont basées sur la confiance mutuelle.

La caisse régionale dirigée par Thierry Pomaret a donc pour but de continuellement chercher de nouvelles solutions pour apporter un meilleur service à la clientèle. Depuis plus d’une décennie, les nouvelles technologies ont apporté à tous les secteurs, de grandes évolutions, voire des révolutions : internet, application, smartphone, tablette… Autant de nouveautés qui ont bouleversé notre quotidien.

Ces nouvelles technologies ont eu l’énorme avantage de révolutionner les relations clients. Comment ? En facilitant les échanges entre des banques et leurs clients. Grâce à internet, tout d’abord, les services clients ont pu mettre à disposition toutes les informations qui pourraient être utiles à leurs clients. Ainsi, des espaces privés ont été inventés pour que chacun puisse gérer, quelque soit la situation géographique ses comptes, assurances, etc.…

Les smartphones : la grande révolution relation client

Vint ensuite le tour des applications mobiles de révolutionner la relation client. A partir de leur création, elles ont d’avantage aider à faciliter le quotidien des clients. Les comptes bancaires sont désormais disponibles sur Smartphone. Aujourd’hui, il est possible de chatter directement avec un conseiller depuis l’application, ainsi, le conseiller a déjà à sa disposition, toutes les informations vous concernant et cela fait gagner du temps !

Les nouvelles technologies, révolution des banques

Voyant ces révolutions arrivées et prendre de l’ampleur, les banques ont souhaité s’adapter. Tout d’abord, pour offrir à leurs clients les meilleurs services possibles, mais aussi pour suivre les innovations qui construisent demain. C’est ainsi que des applications ont été créées afin de faciliter la vie des utilisateurs et surtout les relations avec les clients. En effet, grâce à ces applications, vous pouvez contacter votre conseiller personnel ou la hot-line directement par téléphone, chat ou e-mail.

Les nouvelles technologies révolutionnent notre monde. Aujourd’hui plus encore grâce à toutes les possibilités d’amélioration qu’elles engendrent. Les banques ne sont pas en reste puisqu’elles ont révolutionné les relations clients.

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